What are the responsibilities and job description for the Program Manager position at Visa?
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
The Platform Products Development PMO organization provides key business management oversight and integration across the Platform Products Development organization. This includes driving investment planning & budgeting, program/project portfolio management, workforce planning activities, strategic initiative program management, and communications activities. The team is focused on improving efficiencies, transparency, consistency and collaboration within the Platform Products Development organization and other key cross-functional stakeholders.
Position Summary
We are seeking a Program Manager to play a key role in financial forecasting, financial planning, budgeting and month-end reporting. This position interacts with many cross-functional stakeholders, including resource managers, various Technology teams, Finance, and many business function leads. The successful candidate will be comfortable preparing financial results and associated analytics for business partners, resource managers and executives. The position is responsible for monitoring and managing Platform Products Development programs and strategic initiatives, ensure consistent visibility to Platform Products Development resource capacity, build / customize / maintain Portfolio reporting for different levels of Platform Products Development stakeholders and monitoring of activities to ensure conformance and compliance with the schedule and deliverables.
Key responsibilities include:
Support Workforce Planning by collaborating with Finance, HR & product teams to manage the employee & contingent allocation across different locations
Assume the role of single point-of-contact in managing and tracking forecasting and reporting of the technology resources for each program in Clarity and Hyperion
Manage Vendor Management relationships by engaging with our offshore vendors and drafting SOW and RFP
Support various program activities by working with different cross-functional teams to align with the forecast and ATS spend
Extract actionable business insights from the data and build deliverables that clearly communicate the findings and recommendations
Proactively communicates resource implications observed from analysis and contribute ideas and solutions to staffing challenges / problems
Collect, analyze and report on metrics to demonstrate portfolio’s progress of projects and programs against their planned goals and deliverables.
Monitor project and program compliance and work with PMO team members to produce compliance artifacts.
Manage the process and workflow for gaining executive approvals for project and program artifacts.
Prepare Approval to Spend packages, obtain funding approvals and track funding levels throughout the fiscal year.
Ensure proper alignment/feedback loop from TPBO, Product, Finance and Technology Teams to support project intake, vetting and prioritization.
Proactively identify and lead opportunities for process improvements and simplification
Ad-hoc analysis & projects as needed to support technology and business needs
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Detail oriented, highly organized, and highly proficient with MS Excel, MS PowerPoint and experience in Clarity, Hyperion or similar enterprise reporting and forecasting tools
- Solid understanding of Forecasting/Budgeting concepts
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Experience in the Payments and/or Technology industry a plus
- At least 3 years of relevant business analytics work experience, reporting, and data visualization
- Excellent verbal, written, and presentation skills with an attention to detail
- Strong curiosity to connect the dots and tell the story through the financials
- Outstanding analytical and quantitative skills, ability to resolve tough business problems with well-structured analyses
- Ability to work in a fast paced and dynamic environment with changing priorities and interest in the rapidly evolving payment industry landscape
- Attention to detail and accuracy are extremely critical
- Demonstrate ability to effectively communicate technical and business issues and solutions to multiple organizational levels
- Ability to summarize and communicate key financial information and business strategy at an executive level.
- Ability to work independently with strong time management with sense of urgency and ability to execute on multiple concurrent deliverables
- Ability to adapt quickly to changing priorities, assignments, and roles
- Excellent time management, communication, collaboration, and organization skills
- Good business acumen to orient data analysis and solutions to business needs of clients
- Articulate communicator able to translate data and technical concepts for a business audience
- Demonstrated intellectual and analytical rigor, strong attention to details
- Team oriented, energetic, collaborative, diplomatic, and flexible style
- Intellectually curious and continuously striving to learn
- Ability to present in front of executive management
- Demonstrates leadership and leadership development in large, complex technology organizations
- Proven critical thinking and problem-solving skills
- Excellent presentation, verbal, and written communication skills
- Ability to influence and lead programs/projects at all levels across the organization
- Ability to lead and motivate team members to work collaboratively in the most effective and efficient manner
- Ability to prioritize, multi-task and meet deliverables
- Strong negotiation skills
- Strong conflict management skills
- Strong Excel skills
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
