What are the responsibilities and job description for the Help Desk Analyst position at VYZE INC?
Job Title: Helpdesk Analyst
Total Estimated Assignment Hours: 36 Months
City: Brooklyn, NY (Onsite)
Any Visa
Skype
Level 1 Helpdesk Analyst shall have at least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst.
The Level 1 analyst shall be responsible for, but not be limited to the following services:
Technical assistance to end users.
Maintain log in call tracking software of all client proactive and reactive services requests.
Telephone support, screening and call avoidance, initial problem determination and resolution, and dispatching, if necessary.
Client account maintenance in ServiceNow.
Quality control of tickets (correct subjects, locations, and phone numbers).
Remote desktop support utilizing a LAN based or dial up product to assume control of the user machine and effect remote fixes.
Act as interface between technology groups and the end users.
Monitor open tickets and follow up on closed resolution.
Regards,
Navnit Singh | Vyze Inc.
(Senior Technical Recruiter)
Email: navnit@Vyzeinc.com
Hangout id: navnit.tek@gmail.com