What are the responsibilities and job description for the Shift Leader position at Wingstop?
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following: • Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop. • Responsible for assisting and supporting the General Manager in meeting store goals. • Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts. • Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward. • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Must be willing to assist all other positions when necessary. • Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs. • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. • Resolve low level guest issues with efficiency and a positive attitude. • Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. • Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards
Job Types: Full-time, Part-time
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Weekends as needed
Work Location: In person
Salary : $21
