Sample Job Description for Contact Center Agent and Resources Scheduling Manager
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Contact Center Agent and Resources Scheduling Manager Job Overview
Contact Center Agent and Resources Scheduling Manager Job Description Sample
Manages the contact center scheduling staff, activities, and goals.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$111,540
TOTAL 50%
$122,680
Job Responsibilities for Contact Center Agent and Resources Scheduling Manager
Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Advanced analytical skills are typically required.
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Contact Center Agent and Resources Scheduling Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Predictive Analytics | Level 3 |
| Planning and Organizing | Level 4 |
| Coordination | Level 3 |