Supervises the daily operations of the word processing division.
Plans, assigns, and reviews word processing work to ensure timely completion. Responsible for the purchase, usage, maintenance and storage of the sophisticated word processing equipment.
| Job Title | Job Description | |
|---|---|---|
| 1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 2 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 3 | Corporate Compliance Supervisor | The Corporate Compliance Supervisor monitors all activities impacted by regulatory requirements related to the organization's governance and any industry-specific or location-specific laws. Supervises the compliance programs, policies, reporting, and practices for an organization or business. Being a Corporate Compliance Supervisor implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance. Utilizes established internal controls and auditing systems that monitor and report on regulated activities and processes. In addition, Corporate Compliance Supervisor implements changes to compliance processes due to new or amended regulations. Supports communication and training initiatives that inform stakeholders about compliance requirements. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Corporate Compliance Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Corporate Compliance Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | Design/Drafting Senior Supervisor | The Design/Drafting Senior Supervisor plans, assigns, and reviews the work of drafters and other employees working on design projects. Supervises a team within an organization's computer-aided design (CAD) department. Being a Design/Drafting Senior Supervisor analyzes data and reviews drawings/plans to ensure quality of work and project feasibility. Ensures deadlines, goals, and production standards for the department are met. In addition, Design/Drafting Senior Supervisor reviews project results and makes recommendations for improvement. Provides CAD technical support and develops solutions. Uses knowledge of the field to keep the department's software, techniques, and tools up to date. Typically requires a bachelor's degree. Typically reports to a manager. The Design/Drafting Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Design/Drafting Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 5 | Document Processing Specialist I | The Document Processing Specialist I proofreads documents and makes any necessary changes. Utilizes the full scope of sophisticated word processing equipment to prepare complex typed documents. Being a Document Processing Specialist I requires a high school diploma. Confers with user departments to plan new projects and explores equipment capabilities to ensure maximum quality of the output. In addition, Document Processing Specialist I typically reports to a supervisor or manager. Being a Document Processing Specialist I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 3 |
| Coordination | Level 3 |
| Coaching Others | Level 3 |