Also referred to as:
Regional Bank Operations Senior Manager
Requirements and Responsibilities
Branch Operations Senior Manager oversees and manages branch operations within a specific geographic area. Provides guidance to branches on matters of compliance, service, and quality. Being a Branch Operations Senior Manager conducts routine and preventive quality assurance checks to monitor customer satisfaction and revenue results. Provides operational support and resources to resolve any problems or losses incurred in daily branch operations. Additionally, Branch Operations Senior Manager ensures branches are in compliance with bank policies and federal and state laws and regulations. Requires a bachelor's degree. Typically reports to a director. The Branch Operations Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Branch Operations Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
