Branch Support Senior Representative

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Branch Support Senior Representative is responsible for providing internal customer service to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Being a Branch Support Senior Representative responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Additionally, Branch Support Senior Representative completes call tracking and supporting documentation associated with each case. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Branch Support Senior Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Branch Support Senior Representative typically requires 3-5 years of related experience.