Also referred to as:
Business Banking Customer Relations Group Manager, Sr., Business Banking Service/Relationship Group Manager II
Requirements and Responsibilities
Business Banking Relationship Group Senior Manager manages a group of business banking relationship managers to drive customer satisfaction and retention. Develops policies and processes to deliver excellent financial solutions and ongoing client support, ensuring clients have an effective team to help them best understand and use company products. Being a Business Banking Relationship Group Senior Manager develops a deep understanding of client financial needs, strategies, and risks to recommend appropriate banking products and services. Manages and monitors key accounts and resolves complex issues. Additionally, Business Banking Relationship Group Senior Manager monitors customer feedback to recommend product improvements or process changes. Requires a bachelor's degree. Typically reports to a director. The Business Banking Relationship Group Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Banking Relationship Group Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
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