Card Service Representative

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Card Service Representative provides customer service for an organization's credit and debit card programs. Processes credit and debit card applications and ensures accurate and complete submissions. Being a Card Service Representative responds to customer inquiries regarding statements, billing disputes, and application status. Researches and documents fraudulent transactions and issues replacement cards. Additionally, Card Service Representative maintains knowledge of card services and products and provides resources to educate customers. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Card Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Card Service Representative typically requires 1-3 years of related experience.