Also referred to as: Claims Service and Operations Director
Requirements and Responsibilities

Claims Director directs and oversees the operations of an insurance claims department to meet operation, financial, and service requirements. Provides guidance and sets policies on insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Director is responsible for the strategic processing and payment of claims. Keeps abreast of any changes to legislation and regulations which pertain to insurance claims. Additionally, Claims Director provides guidance to subordinates on the most complex claims. Requires a bachelor's degree. Typically reports to top management. The Claims Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Claims Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

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