Also referred to as: Claims Investigations Supervisor II, Claims Negotiations Supervisor II
Requirements and Responsibilities

Claims Supervisor II supervises most activities in the claims department. Oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Supervisor II interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. Supervises negotiations to settle claims out-of-court up to a predetermined limit. Additionally, Claims Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Claims Supervisor II typically requires 3 years experience in the related area as an individual contributor.

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