Also referred to as: Collector III, Delinquent Account Collections Representative III, Senior Collections Specialist
Requirements and Responsibilities

Collections Representative III is responsible for initiating calls to complex and difficult delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Being a Collections Representative III requires a high school diploma or equivalent. Typically reports to a supervisor. The Collections Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Collections Representative III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.

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