Also referred to as: Guest Services Concierge
Requirements and Responsibilities

Concierge acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

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