Consumer Loan Call Center Representative I is responsible for providing support to current or potential customers regarding a personal, auto, or other consumer loan. Responds to incoming calls and inquiries regarding loan products, applications, and/or account information. Being a Consumer Loan Call Center Representative I may assist customers in making payments, explaining loan terms and conditions, repayment options, and promotional programs. May require an associate degree. Additionally, Consumer Loan Call Center Representative I typically reports to a supervisor. The Consumer Loan Call Center Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
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