Consumer Loan Collection Supervisor II

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Consumer Loan Collection Supervisor II is responsible for supervising the collection efforts of an organization. Implements collection strategies, analyzes delinquency data, and identifies process improvements. Being a Consumer Loan Collection Supervisor II monitors the collection process and coaches team to achieve collection targets. Trains less experienced staff in strategies to remedy delinquent accounts. Additionally, Consumer Loan Collection Supervisor II may handle more complex and escalated customer issues. May require an associate degree. Typically reports to a manager. The Consumer Loan Collection Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Consumer Loan Collection Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.