CRM Program Senior Manager

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CRM Program Senior Manager oversees and manages the team responsible for developing and executing customer relationship management (CRM) initiatives and strategies that drive engagement and retention. Monitors the analysis of CRM systems data to improve the client experience, identify trends, measure effectiveness, and generate leads. Being a CRM Program Senior Manager builds and maintains relationships with both current and prospective clients. Requires a bachelor's degree. Additionally, CRM Program Senior Manager typically reports to a director. The CRM Program Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a CRM Program Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.