Also referred to as:
Disability Claims Examination Manager, Disability Claims Processing Manager, Disability Claims Review Manager
Requirements and Responsibilities
Disability Claims Manager manages the disability claims unit and its supervisory and examiner staff to ensure efficient and compliant claims operations. Oversees the adjudication, management, and resolution of short- and long-term disability claims within established standards. Being a Disability Claims Manager develops procedures, productivity targets, and quality controls to maintain consistency and regulatory compliance. Reviews complex, high-exposure, or escalated claims and provides technical direction to staff. Additionally, Disability Claims Manager monitors caseloads, performance metrics, and reserve accuracy to meet departmental objectives. Ensures compliance with ERISA, state regulations, and company policies. Requires a bachelor's degree. Typically reports to a director. The Disability Claims Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Disability Claims Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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