Also referred to as:
Field Service Engineer, Expert, On-Site Service Engineer VI, Technical Field Service Engineer VI
Requirements and Responsibilities
Field Service Engineer VI provides on-site engineering support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Being a Field Service Engineer VI identifies, analyzes, and repairs product failures to root cause, replaces and installs new components or parts as necessary, and recommends design or reliability improvements to product engineering. Inspects and tests completed work to ensure the service meets quality and safety standards. Additionally, Field Service Engineer VI develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. Typically requires a bachelor's degree. Typically reports to a manager. To be a Field Service Engineer VI typically requires 12+ years of related experience. Achievement and depth of knowledge of specialization or field is the main differentiator. Advisory role on complex and challenging projects and initiatives. Recognized for deep technical and industry knowledge and innovative thinking. Provides thought leadership and guidance to a functional area and the organization.
Find out Job Distribution by:
