Also referred to as:
Fraud Detection Specialist II, Fraud Monitoring and Detection Specialist II, Intermediate Fraud Detection Associate
Requirements and Responsibilities
Fraud Detection Associate II is responsible for monitoring account activity to detect possible customer fraud. Reviews account activity to identify and research possible fraud cases. Being a Fraud Detection Associate II contacts customers after potential fraud detection to verify or explain unusual account activity. Uses established processes and procedures to reconcile fraud losses and document findings. Additionally, Fraud Detection Associate II escalates more complex fraud activity as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Detection Associate II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Detection Associate II typically requires 1-3 years of related experience.
