Also referred to as:
IT Administration Support Representative IV, IT Support Associate IV
Requirements and Responsibilities
Information Technology Associate IV supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Being an Information Technology Associate IV provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Additionally, Information Technology Associate IV routinely tests and monitors IT system performance to ensure system security and reliability. May require an associate degree. Typically reports to a supervisor. The Information Technology Associate IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be an Information Technology Associate IV typically requires 5-7 years of related experience.
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