Also referred to as:
Loan Servicing Associate I, Loan Servicing Representative I - Consumer Loans, Loan Servicing Specialist I - Consumer Loans
Requirements and Responsibilities
Loan Servicing Clerk I services and maintains loan accounts by performing routine administrative tasks, ensuring accurate loan records, and providing customer support for the duration of the loan term. Reviews loan documentation and system records to verify payment activity, interest calculations, and account balances. Being a Loan Servicing Clerk I updates borrower information, processes payments, and applies adjustments such as escrow updates, late fees, or payoff calculations. Responds to borrower inquiries regarding loan balances, payment status, and servicing policies while maintaining compliance with regulatory guidelines. Additionally, Loan Servicing Clerk I maintains accurate loan files and supports audits by organizing documentation and verifying data accuracy. Requires a high school diploma. Typically reports to a supervisor. The Loan Servicing Clerk I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
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