Also referred to as:
Merchant Chargeback/Fraud Analysis Manager, Merchant Refund Manager
Requirements and Responsibilities
Merchant Chargeback Manager manages and oversees the daily operations of the merchant chargeback department. Reviews chargeback notifications, analyzes transactions, and determines if a case is legitimate. Being a Merchant Chargeback Manager analyzes transactional records and databases to determine fraud trends and minimize financial losses. Ensures compliance with industry regulations. Additionally, Merchant Chargeback Manager requires a bachelor's degree. Typically reports to a director. The Merchant Chargeback Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Merchant Chargeback Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
