Also referred to as:
Delinquent Mortgage Collections Supervisor II
Requirements and Responsibilities
Mortgage Collection Supervisor is responsible for supervising the mortgage collection efforts of an organization. Implements collection strategies, analyzes delinquency data, and identifies process improvements. Being a Mortgage Collection Supervisor oversees the mortgage collections process to ensure compliance with all policies and procedures and evaluates accounts for accuracy. Trains staff in strategies to remedy delinquent accounts. Additionally, Mortgage Collection Supervisor may handle more complex and escalated customer issues. May require an associate degree. Typically reports to a manager. The Mortgage Collection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Mortgage Collection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
