Network Operations Specialist II

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Network Operations Specialist II analyzes and manages network operations within a Network Operations Center (NOC) to ensure optimal network performance, availability, and incident resolution. Analyzes network performance and monitoring data to identify and diagnose issues. Being a Network Operations Specialist II resolves complex network incidents and coordinates response across technical teams. Manages incident escalation, root cause analysis, and problem resolution. Additionally, Network Operations Specialist II develops and refines monitoring procedures, alerts, and operational documentation. Provides technical guidance to network operations technicians. Recommends improvements to enhance network reliability and operational efficiency. Typically requires a bachelor's degree. Typically reports to a manager. The Network Operations Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Network Operations Specialist II typically requires 2-4 years of related experience.