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Also referred to as: Cable Service Representative I, Telecommunication Service Representative - Entry
Requirements and Responsibilities

Network Service Representative I identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative I may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative I typically reports to a supervisor or manager. To be a Network Service Representative I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed.

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