Also referred to as:
Cable Service Representative II, Telecommunication Service Representative - Intermediate
Requirements and Responsibilities
Network Service Representative II identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. Being a Network Service Representative II may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative II typically reports to a supervisor or manager. To be a Network Service Representative II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
