Also referred to as: Medical Contact Center Nurse Manager, Nurse Call Center Manager
Requirements and Responsibilities

Nursing Manager - Phone Triage manages the team responsible for providing triage services and health advice to patients over the phone. Conducts patient assessments and helps the patient determine the type of care needed based on the patient's current condition. Being a Nursing Manager - Phone Triage uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Responds to escalated problems and may provide patient care evaluations and guidance to nurses. Additionally, Nursing Manager - Phone Triage typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nursing Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nursing Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

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