Also referred to as:
Medical Contact Center Nurse Supervisor, Nurse Call Center Supervisor
Requirements and Responsibilities
Nursing Supervisor - Phone Triage supervises the team responsible for providing triage services and health advice to patients over the phone. Conducts patient assessments and helps the patient determine the type of care needed based on the patient's current condition. Being a Nursing Supervisor - Phone Triage uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Responds to escalated problems and may provide patient care evaluations and guidance to nurses. Additionally, Nursing Supervisor - Phone Triage typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a manager. The Nursing Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nursing Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
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