Policy Processing Supervisor

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Policy Processing Supervisor supervises the team responsible for modifying, updating, and processing existing policies and claims to reflect any changes in beneficiary, amount of coverage, or type of insurance. Evaluates information from application for completeness, accuracy, and policy requirements. Being a Policy Processing Supervisor responds to questions from customers, processes payments, issues premium notices, and enters billing/account changes. May cancel policies for late or no payment of premium. Additionally, Policy Processing Supervisor handles more complex policy transactions. May require an associate degree. Typically reports to a manager. The Policy Processing Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Processing Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.