Also referred to as:
Healthcare Provider Services Supervisor, Provider Network Services Supervisor
Requirements and Responsibilities
Provider Services Supervisor supervises the team responsible for providing customer service to healthcare providers within a network. Responds to provider inquiries regarding benefits, claims, and services. Being a Provider Services Supervisor documents, summarizes, and reports causes of provider inquiries and issues to identify areas for service improvement. Provides written documents and resources to inform, update, and support the network of healthcare providers. Additionally, Provider Services Supervisor ensures inquiries are responded to timely and in alignment with organizational procedures and standards. Requires a bachelor's degree. Typically reports to a manager. The Provider Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Provider Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
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