Service Technician Dispatcher

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Service Technician Dispatcher schedules and dispatches service technicians to customer sites for repairs, maintenance, and installations. Receives incoming service calls, evaluates urgency, and utilizes dispatch software to coordinate assignments and optimize technician routes. Being a Service Technician Dispatcher communicates updates, schedule changes, and service details to technicians and customers. Maintains accurate records of service requests, technician statuses, and completed calls in the database. Additionally, Service Technician Dispatcher requires a high school diploma. Typically reports to a supervisor. The Service Technician Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Service Technician Dispatcher typically requires 1-3 years of related experience.