Technical Support Analyst I

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Technical Support Analyst I provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst I assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst I typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Technical Support Analyst I typically requires 0-2 years of related experience.