Technical Support Engineer II

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Technical Support Engineer II provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Being a Technical Support Engineer II maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Additionally, Technical Support Engineer II creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. The Technical Support Engineer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Support Engineer II typically requires 2-4 years of related experience.