Technical Support Engineering Supervisor

Compensation Planning

Bonus Calculator

Develop a Job description

Pay Equity

Technical Support Engineering Supervisor coordinates technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Being a Technical Support Engineering Supervisor maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Additionally, Technical Support Engineering Supervisor creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. The Technical Support Engineering Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Technical Support Engineering Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.