Also referred to as: Telecommunication Support Services Supervisor II
Requirements and Responsibilities

Telecommunications Supervisor II oversees a team of telecommunications technicians and analysts who install, troubleshoots, repair, and maintain telecommunications equipment for the organization. Identifies issues and appropriate courses of action. Being a Telecommunications Supervisor II researches and leads implementation of new technologies. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. Additionally, Telecommunications Supervisor II may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Telecommunications Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Telecommunications Supervisor II typically requires 3 years experience in the related area as an individual contributor.

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