Teller Supervisor

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Teller Supervisor supervises the teller staff and daily operations of a branch to meet operational and service standards. Ensures the daily operational activities are executed with accuracy and fulfill required service standards. Being a Teller Supervisor handles complex or unusual customer transactions and answers more complex customer inquiries. Reviews and approves exception transactions. Additionally, Teller Supervisor responds to escalated customer issues and presents solutions. Ensures all transactions meet legal and bank-specific regulations. May require an associate degree. Typically reports to a manager. The Teller Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.