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Accommodations Manager

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Also referred to as: Reservations/Bookings Manager, Room Reservation Services Manager
Requirements and Responsibilities

Oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are me...View More

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