Provides expert judgment and analysis for the design, development and implementation of client/server systems. Analyzes client/server requirements to ensure the system meets performance needs. Recommends technology purchases that will support and enhance the client/server system. Requires a bachelor's degree in area of specialty. Familiar with relational databases and client-server concepts. Typically reports to a manager or head of a unit/department. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assum... view job details

Administers and maintains the organization's email system(s). Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users. Requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. O... view job details

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications. Designs, plans, enhances, and tests all distributed systems platforms. Conducts technical assessment, research, and testing of technologies as requested. Requires a bachelor's degree in area of specialty. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Typically reports to a manager or head of a unit/department. Typically requires 10+ years of related experience. Works on advanced, com... view job details

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications. Designs, plans, enhances, and tests all distributed systems platforms. Conducts technical assessment, research, and testing of technologies as requested. May require a bachelor's degree in a related area. Familiar with relational database concepts, and client-server concepts. Typically reports to a project leader or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks wi... view job details

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications. Designs, plans, enhances, and tests all distributed systems platforms. Conducts technical assessment, research, and testing of technologies as requested. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac... view job details

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications. Designs, plans, enhances, and tests all distributed systems platforms. Conducts technical assessment, research, and testing of technologies as requested. May require a bachelor's degree in a related area. Familiar with relational database concepts, and client-server concepts. Typically reports to a project leader or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a... view job details

Plans, manages and provides work direction to mainframe and client/server operations. Establishes guidelines to monitor systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Develops operational policies and procedures, and determines most efficient utilization of personnel and equipment. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and a... view job details

Supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs.... view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h... view job details