Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. view job details

Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Requires a bachelor's degree. Typically reports to a manager. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Typically requires 7+ years of related experience. view job details

Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Requires a bachelor's degree. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience. view job details

Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typic... view job details

Responsible for sourcing, evaluating, and referring candidates for technical positions. Uses multiple recruiting channels such as social media, employee referrals, on-site recruiting, search firms, and other sourcing methods to contact and recruit potential candidates. Develops job postings, reviews resumes and applications, and screens candidates to ascertain fit. Schedules interviews, extends offers, checks references, and may initiate onboarding tasks. Possesses a solid understanding of technical positions and skills. Typically requires a bachelor's degree. Typically reports to a manager. O... view job details

Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Occasiona... view job details

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Deli... view job details

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in severa... view job details

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex in... view job details