Also referred to as: CRM Support Specialist II, CRM System Support II, CRM User Support Administrator II, Customer Relationship (CRM) Support II -Salesforce
Requirements and Responsibilities

Administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.View More

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