Blog
Get Pay Right on ADP Workforce Now® Next Gen™
Bringing trusted compensation intelligence and seamless planning to even more ADP users.
Written by Candice Wolke Updated by Robert Needham
September 9, 2026
A manager at a company requests an off-cycle adjustment for an employee in a hard-to-fill role. The employee has taken on broader responsibilities, and a recent hire in a similar role now earns more.
The company's compensation philosophy appears to cover the situation. It says the company targets the market median, recognizes meaningful growth in responsibility, and protects internal equity. But the range may be outdated, the budget covers only part of the adjustment, and no one agrees whether this is a promotion, market adjustment, retention exception, or correction. The company has a philosophy on paper, but no clear way to use it in this case.
As teams finalize ranges, budgets, and decision rules for the next compensation cycle, it is the perfect time to test if the philosophy is still working.
A compensation philosophy is still working when people can make consistent pay decisions and explain the reasons. If recurring exceptions, budget tradeoffs, outdated structures, or unclear explanations keep conflicting with the philosophy’s principles, find out why before rewriting the philosophy.
Your philosophy should reflect your individual organization's culture, goals, and mission, so the elements in one company's philosophy may not translate well to another. You may also have different work behaviors that you want to reward, or have a different market position that you want to target to stay competitive.
A compensation philosophy explains the reasoning behind pay decisions. It connects business goals, talent priorities, market position, internal equity, and pay-program design. Salary.com's compensation philosophy guide covers those foundations in more detail.
A working philosophy also helps decision-makers resolve competing priorities. Should market competitiveness take priority over an existing internal pay relationship? How should broader responsibilities affect pay without a formal promotion? What happens when the desired market position costs more than the approved budget?
The philosophy doesn't need to answer every case. It should set the principles that guide the decision. Those principles should then show up in pay structures, policies, approvals, exceptions, and manager explanations.
Salary.com's 2026 State of Pay and Compensation Practices found that nearly 75% of HR respondents believed employees were paid fairly, while only 44% believed employees themselves felt that way. The finding raises a practical question: do your pay decisions and explanations support the principles you've set?
The natural extension of your compensation philosophy is your compensation strategy. While the philosophy documents the "why" behind your organization's approach to compensation, the strategy is how you bring your philosophy to life.
Your organization's strategy may include tactics, programs, tools, and communications that can shift over time, even if your philosophy doesn't.
Work through these choices before deciding how the pay program will operate.
Start with your organization's overall goals and objectives, then decide how pay should support them.
The organization's goals and objectives should be specific, measurable, attainable, realistic, and timely (or SMART). An example of one goal might be "increase revenue by 15% by the end of the year."
After setting your organization's goals, identify the jobs you'll need to evaluate.
Assess the essential skills and responsibilities of each role, along with its relative importance to your organization. Keep job value separate from individual performance. An employee's performance may affect their pay, but job value should reflect the work the role requires. Our job evaluation guide explains how to assess roles consistently.
Decide how you want pay to compare with the relevant labor market. Relevant comparisons may depend on location, industry, company size, or the type of work.
A market-median target is one option, not a default for every organization. If certain jobs need a different position, state which jobs qualify and why. Check the cost and the effect on pay relationships before making that commitment.
Compare your compensation practices with the data you find. Check the job match, the age of the data, the market it represents, and whether you're comparing base salary or total cash compensation.
When evaluating this, you can also consider any additional compensation that is beyond just base pay. This includes bonuses, stock options, or other perks.
Employees may value both monetary and non-monetary benefits. Use your organization's goals and workforce needs to decide which benefits to prioritize.
Consider how retirement plans, vacation days, and paid time off fit those priorities and what you can offer consistently. The benefits budget still needs to leave room for the company's base-pay commitments.
Bring those decisions together in a short statement that explains what your organization pays for, how it compares with the market, and how it balances pay, benefits, and internal pay relationships.
Review it with the people responsible for compensation decisions and funding. Resolve conflicting priorities before asking managers to apply them. Then connect the principles to the relevant policies, approval responsibilities, and pay structure.
If your organization's priorities or business model change, your compensation philosophy may also need an update. Similarly, if the external market conditions in your industry or local pay markets change, review your pay philosophy. Market movement may call for a change to pay ranges or budgets without requiring new principles.
Don't begin by rewriting the entire philosophy. Start with one real decision while the evidence and reasoning are still available.
Choose a recent offer, promotion, market adjustment, merit increase, bonus decision, retention adjustment, or manager exception. Then work through the following steps.
Don't settle for "pay fairly" or "stay competitive." Identify the specific principle that should guide the outcome.
Examples include targeting the market median, leading the market for critical skills, and recognizing meaningful increases in role scope. Other principles may link performance to pay movement, protect internal pay relationships, or require evidence and approval for exceptions.
In the running example, three principles may apply at once: market competitiveness, recognition of increased responsibility, and internal equity. The philosophy should help decision-makers understand how those principles work together and which one takes priority when they conflict.
Ask what your compensation philosophy called for, what decision was made, and what drove the result.
Was budget the deciding factor, or did the manager’s urgency outweigh the evidence? An outdated range could also explain the result. Check whether the company documented the employee’s broader responsibilities and whether anyone knew who could approve the exception.
One unusual decision may be a valid exception. If it keeps happening, look more closely.
Look for similar requests involving the same jobs, ranges, locations, managers, or approval problems. Ask whether the next comparable case would receive the same treatment. Confirm who approved the exception and whether anyone reviewed its effect on internal pay relationships or future decisions.
A valid exception needs a clear reason, supporting evidence, and one person responsible for approval. It should also name the tradeoff and the rule for the next similar case. Exceptions with no written record can become the real policy over time, even when the written philosophy says something else.
A single pay decision can expose more than one problem. Start with the issue that actually changed the outcome, then record anything else that still needs attention.
| What you observe | Primary gap to investigate | First move |
|---|---|---|
| The stated principle no longer fits business goals, talent priorities, financial reality, or the employee experience the organization intends to create. | Philosophy gap | Rewrite the one principle that no longer guides the decision and align decision-makers on the replacement. |
| Similar cases receive different answers, or exceptions recur without a clear rule, evidence standard, approval owner, or consistent application. | Execution gap | Review one recent exception and document the operating rule, required evidence, approval owner, and treatment of the next similar case. |
| Ranges, bands, levels, job architecture, or market practices repeatedly force workarounds. | Structure gap | Test whether the current structure can support the stated market position, career model, and level of flexibility. |
| Leaders and managers can't explain the inputs, decision, tradeoff, or next opportunity consistently. | Communication gap | Prepare one manager-ready explanation of the decision, its evidence, the tradeoff, and what the employee can expect next. |
In the opening example, execution is the first problem to solve. The company has no consistent way to classify or approve the adjustment. The range may also be outdated, so check the structure next. Clearer talking points won't resolve the underlying range or rule.
Revisit the compensation philosophy itself when a principle is unclear, incomplete, or no longer fits the organization's needs. For example, an organization may say it targets the market median for all roles while repeatedly deciding that certain critical jobs require a different competitive position.
For a deeper review of the connection between stated principles and daily practice, see Comp Philosophy Isn't a Poster on the Wall.
Match the fix to the problem you found. If the exception rule is unclear, write the rule. If the approval path is unclear, define who decides and what evidence they need. If the pay structure keeps forcing workarounds, fix the structure instead of making one-off adjustments. Clearer communication can explain a sound decision, but it can't make a poorly supported decision fair or consistent.
After making the smallest appropriate fix, return to the original case:
If those answers are yes, the philosophy is doing its job in actual pay decisions, not just on paper.
Here's an illustrative compensation philosophy the company in the opening example could use:
"Our pay program supports hiring and developing employees for hard-to-fill roles. We target the market median for base pay in our recruiting markets. We recognize meaningful growth in responsibility and review pay relationships when hiring rates change. Alongside base pay and incentives, we prioritize time off and retirement support within a budget we can sustain. Exceptions require a documented reason and an identified approver."
That statement gives the company a starting point, not an automatic answer to every request. In the opening example, it would prompt a review of the employee's expanded role, the market evidence, and comparable employees before deciding whether to approve the adjustment. The strategy and policies would set out how that review happens.
Once the philosophy is clear, choose a pay structure that can carry it out consistently. Decide how closely pay should follow the market, how much flexibility managers need, and how pay should change as roles grow. Then test whether the structure can maintain internal pay relationships across jobs, locations, and employee groups.
This article was originally written by Candice Wolken and published on March 5, 2019. It has been updated by Robert Needham for accuracy, clarity, and current relevance.
The latest research, expert advice, and compensation best practices all in one place.
Blog
Bringing trusted compensation intelligence and seamless planning to even more ADP users.
Blog
Learn how to train managers for effective pay conversations and build trust.
Blog
Total rewards package flexibility lets employees choose what matters - pay, perks, and benefits tailored to their needs.