Provides administrative support to an individual, team, department or group in an organization.
Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials utilizing word processing, spreadsheet, or specialized software. Prepares and distributes reports or other communications on a regular schedule. Maintains files, databases, and archives of relevant records. Screens calls and responds to or routes routine inquiries from external or internal sources with appropriate correspondence or other messaging. Schedules and coordinates meetings, travel, and other group activities. May manage expense reporting, invoicing, office supply inventory, or other routine processes.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Administrative Assistant IV skill and competencie below to view definitions.
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the pros and cons of various calendaring software.
Level 2 Behaviors
(Light Experience)
Records changes or updates in team or management's schedules in real-time.
Level 3 Behaviors
(Moderate Experience)
Upgrades all the computer-based calendaring systems.
Level 4 Behaviors
(Extensive Experience)
Oversees complex calendaring for executives to ensure logical schedules.
Level 5 Behaviors
(Mastery)
Leads the development of an effective overall calendaring system.
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Identifies basic phone call spiels in screening and routing calls.
Level 2 Behaviors
(Light Experience)
Performs priority client calls and filters out spam calls.
Level 3 Behaviors
(Moderate Experience)
Supervises staff in answering and screening all incoming calls to ensure professionalism is being observed.
Level 4 Behaviors
(Extensive Experience)
Recommends business phone systems that best address your organization's needs.
Level 5 Behaviors
(Mastery)
Leads the integration of VoIP phones and other call screening tools.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Lists our organization's critical functions and lines of business.
Level 2 Behaviors
(Light Experience)
Identifies organization's structures, rules, and networks.
Level 3 Behaviors
(Moderate Experience)
Participates in developing and updating organizational structures and procedures.
Level 4 Behaviors
(Extensive Experience)
Monitors our business's key metrics to make sure things are on track.
Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 0 hard skills for Administrative Assistant IV.
13 general skills for Administrative Assistant IV, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Administrative Assistant IV, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Administrative Assistant IV, he or she needs to be skilled in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.
