Provides multi-faceted administrative support and assistance to ensure effective use of an executive’s time and productive interactions with staff and the public.
Handles a wide range of administrative and support tasks and independently initiates and implements processes to manage projects, information, and people. Manages the executive’s schedule, meeting preparations, follow-up tasks, and complex travel arrangements. Conducts research and information gathering on behalf of the executive and prepares summaries and reports. Develops positive and strategic relationships at all levels of the organization. Uses discretion, judgment, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality. May be responsible for directing and deploying support staff or other resources.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Executive Assistant I skill and competencie below to view definitions.
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the pros and cons of various calendaring software.
Level 2 Behaviors
(Light Experience)
Records changes or updates in team or management's schedules in real-time.
Level 3 Behaviors
(Moderate Experience)
Upgrades all the computer-based calendaring systems.
Level 4 Behaviors
(Extensive Experience)
Oversees complex calendaring for executives to ensure logical schedules.
Level 5 Behaviors
(Mastery)
Leads the development of an effective overall calendaring system.
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Identifies basic phone call spiels in screening and routing calls.
Level 2 Behaviors
(Light Experience)
Performs priority client calls and filters out spam calls.
Level 3 Behaviors
(Moderate Experience)
Supervises staff in answering and screening all incoming calls to ensure professionalism is being observed.
Level 4 Behaviors
(Extensive Experience)
Recommends business phone systems that best address your organization's needs.
Level 5 Behaviors
(Mastery)
Leads the integration of VoIP phones and other call screening tools.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
There are 0 hard skills for Executive Assistant I.
12 general skills for Executive Assistant I, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Executive Assistant I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Executive Assistant I, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be proficient in Confidentiality.
