Maintains, services, and conducts minor repairs on buildings and equipment.
Performs a variety of semiskilled duties in the areas of plumbing, carpentry, electrical, painting, or plastering. Assists maintenance engineers and other workers with their tasks. Complies with established safety guidelines and procedures.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each General Maintenance Worker II skill and competencie below to view definitions.
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
Skill definition-Cutting, shaping, and assembling structural woodwork to construct buildings or other structures.
Level 1 Behaviors
(General Familiarity)
Identifies the basic measuring tools and equipment used in carpentry.
Level 2 Behaviors
(Light Experience)
Supports the performance of basic rough-in and finish carpentry tasks.
Level 3 Behaviors
(Moderate Experience)
Works with multiple teams on carpentry tasks to assure completion of light to heavy carpentry in line with building codes.
Level 4 Behaviors
(Extensive Experience)
Resolves complex carpentry issues to ensure the integrity and maintenance of buildings and structures.
Level 5 Behaviors
(Mastery)
Stays abreast of the latest carpentry trends and industry best practices to maintain market competitiveness.
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
Level 2 Behaviors
(Light Experience)
Supports the execution of hazard isolation SOPs to ensure safe business operations.
Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Identifies necessary equipment used for fixing operational problems within the building.
Level 2 Behaviors
(Light Experience)
Selects and uses appropriate building materials and tools for routine maintenance.
Level 3 Behaviors
(Moderate Experience)
Utilizes a ticketing system to complete maintenance services and repairs in multiple buildings.
Level 4 Behaviors
(Extensive Experience)
Leads preventative and corrective maintenance to avoid building system breakdowns.
Level 5 Behaviors
(Mastery)
Prioritizes deferred maintenance projects to meet budget funding levels or realign available budgets.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Describes different levels of service that exceed, meet or fall short of expectations.
Level 2 Behaviors
(Light Experience)
Complies with service agreements entered into with customers or provides early notice of any deviations.
Level 3 Behaviors
(Moderate Experience)
Contributes to a service recovery program to rectify the situation and regain the client's trust.
Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
There are 5 hard skills for General Maintenance Worker II, Equipment Maintenance, Carpentry, HVAC, etc.
8 general skills for General Maintenance Worker II, Safety Policies and Procedures, Building Maintenance, Corrective Maintenance, etc.
7 soft skills for General Maintenance Worker II, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a General Maintenance Worker II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.
