Performs and oversees various administrative functions and processes and acts as the organization's point person for outside vendors and service providers.
Plans and coordinates office-wide facilities maintenance, space planning, moves, equipment installations, and other events or projects with internal and external stakeholders. Monitors inventory and places orders for office equipment, supplies, or provisions. Manages or administers accounting processes including budgeting, invoice processing, employee expense reports, reimbursements, petty cash, and time tracking. May support HR activities or initiatives with employee onboarding and interview coordination, and training. Performs company database or system administration tasks, including data input, reporting, user support, and upgrades. Resolves day-to-day problems and coordinates with stakeholders to obtain solutions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Office Services Professional I skill and competencie below to view definitions.
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Describes how to navigate basic computer tools and software programs.
Level 2 Behaviors
(Light Experience)
Conducts operating system or software installation and uninstallation.
Level 3 Behaviors
(Moderate Experience)
Handles the basic troubleshooting of moderately complex software issues.
Level 4 Behaviors
(Extensive Experience)
Develops the layout and production design for advertisements, brochures, and corporate reports using various software.
Level 5 Behaviors
(Mastery)
Creates new computer software using coding languages like HTML, JavaScript, and CSS.
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Cites examples of the techniques and approaches used to improve the data entry process.
Level 2 Behaviors
(Light Experience)
Assists in coding and verifying materials and resources for data processing entry.
Level 3 Behaviors
(Moderate Experience)
Leverages data collection tools to enter and update collected information.
Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to resolve escalated errors in data entry.
Level 5 Behaviors
(Mastery)
Creates data entry protocols to monitor information consistency and integrity for positive business impacts.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
Skill definition-Following and completing tasks that support the mission and goals of our leaders and our organization.
Level 1 Behaviors
(General Familiarity)
Cites examples of good followership qualities and characteristics.
Level 2 Behaviors
(Light Experience)
Accomplishes assigned tasks, goals, and missions consistently.
Level 3 Behaviors
(Moderate Experience)
Conducts and provides an honest assessment of leaders' expectations.
Level 4 Behaviors
(Extensive Experience)
Anticipates what the leaders need and delivers alternative solutions.
Level 5 Behaviors
(Mastery)
Creates a culture in which good followership and thoughtful dissent are encouraged.
There are 0 hard skills for Office Services Professional I.
11 general skills for Office Services Professional I, Computer Literacy, Data Entry, Document Processing, etc.
6 soft skills for Office Services Professional I, Attention to Detail, Followership, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Office Services Professional I, he or she needs to be skilled in Attention to Detail, be proficient in Followership, and be proficient in Effective Communication.
