Skills & Competencies for Operations Director

Operations Director job profile

JOB SUMMARY for Operations Director

Directs and oversees an organization's day-to-day operations, typically through subordinate operations managers.

JOB RESPONSIBILITIES for Operations Director

Implements operational policies, objectives, and initiatives. Executes operating plans and tactics to attain short- and long-term financial and mission-critical operational goals. Evaluates and optimizes current and proposed operational systems and procedures to gain efficiencies and to minimize risk. Ensures compliance with standards and regulations. Monitors financial and operational metrics to measure achievement of organizational objectives.

Operations Director SALARY RANGE

BASE 50%
$193,616
TOTAL 50%
$239,364
Job Level
M04
Job Code
EX05000343
Education/Degree
Bachelor's Degree
Reports To
Top Management

Operations Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Director skill and competencie below to view definitions.

1 hard skill or competency (industry competency) for Operations Director

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Identifies commonly accepted types of waste in Value Stream Mapping.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
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Level 3 Behaviors
(Moderate Experience)
Performs Value Stream Analysis to locate opportunities for improvement.
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Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
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Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
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3 Operations Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Director
Proficiency Level - 4
5 Competency for - Operations Director
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Operations Director

1 Job Family Competencies – Metrics Management
Proficiency Level -4
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Follows the basic principles, methods, and approaches related to metrics-driven project management.
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Level 2 Behaviors
(Light Experience)
Tracks weekly key performance indicators and monthly reporting of key business metrics.
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Level 3 Behaviors
(Moderate Experience)
Works with management in designing metrics to evaluate the performance of target initiatives.
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Level 4 Behaviors
(Extensive Experience)
Updates management metrics for various functions.
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Level 5 Behaviors
(Mastery)
Leads the implementation of new metrics to improve value creation.
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2 Job Family Competencies – Operations Management
Proficiency Level -5
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Partners with the operations management team to ensure various plans are executed as designed.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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3 Operations Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Director
Proficiency Level - 4
5 Competency for - Operations Director
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Director

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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2 Core Competencies – Business Performance Management
Proficiency Level -4
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Maintains open communication with leaders and stays receptive to unit's performance feedback.
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Level 3 Behaviors
(Moderate Experience)
Manages information consolidation to help the management team with evaluation and decision-making.
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Level 4 Behaviors
(Extensive Experience)
Monitors our business goals, milestones, and progress toward project completion.
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Level 5 Behaviors
(Mastery)
Outlines observations and recommendations for improving operational and financial performance.
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3 Operations Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Director
Proficiency Level - 4
5 Competency for - Operations Director
Proficiency Level - 5

Summary of Operations Director skills and competencies

There are 1 hard skills for Operations Director, Value Stream Mapping.
5 general skills for Operations Director, Metrics Management, Operations Management, Inventory Management, etc.
16 soft skills for Operations Director, Business Acumen, Business Performance Management, Financial Acumen, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Director, he or she needs to be skilled in Business Acumen, be skilled in Business Performance Management, and be skilled in Financial Acumen.

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