Manages the daily activities of an organization's operations.
Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Cites examples of successful value stream mapping implementation in various industries.
Level 2 Behaviors
(Light Experience)
Applies strategies and data-driven reviews for VSM template development.
Level 3 Behaviors
(Moderate Experience)
Identifies problems, production delays and issues for value stream mapping.
Level 4 Behaviors
(Extensive Experience)
Determines savings opportunities for cost, cash, and lead time that leads to increased productivity.
Level 5 Behaviors
(Mastery)
Designs current and future state process flows to guide continuous improvement activity.
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
Level 3 Behaviors
(Moderate Experience)
Implements procedures, methods, and policies for scheduling work orders within the production line.
Level 4 Behaviors
(Extensive Experience)
Facilitates weekly meetings with the production team to determine and communicate work order priorities.
Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Cites the best practices and fundamental principles of inventory management.
Level 2 Behaviors
(Light Experience)
Assists in assessing the levels of raw materials and supplies to identify shortages.
Level 3 Behaviors
(Moderate Experience)
Administers periodic inventory checks and proper management of actions.
Level 4 Behaviors
(Extensive Experience)
Checks alignment of overall inventory management activities with established metrics and KPIs.
Level 5 Behaviors
(Mastery)
Adopts the latest inventory management system that addresses the organization's emerging inventory control issues.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
There are 3 hard skills for Operations Manager, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Manager, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Manager, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.
