Manages the daily activities of an organization's operations.
Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Identifies commonly accepted types of waste in Value Stream Mapping.
Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
Level 3 Behaviors
(Moderate Experience)
Performs Value Stream Analysis to locate opportunities for improvement.
Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of work order management software.
Level 2 Behaviors
(Light Experience)
Informs the management of the production status and scheduled work order progress.
Level 3 Behaviors
(Moderate Experience)
Plans and schedules work orders based on available resources to meet customer demands.
Level 4 Behaviors
(Extensive Experience)
Provides improvement recommendations to streamline our work order planning and scheduling processes.
Level 5 Behaviors
(Mastery)
Stays abreast of the latest industry best practices to improve our work order scheduling processes.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
Level 4 Behaviors
(Extensive Experience)
Partners with the operations management team to ensure various plans are executed as designed.
Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Lists the features of each inventory type and their differences from each other.
Level 2 Behaviors
(Light Experience)
Supports the generation of reports on inventory operations and stock levels.
Level 3 Behaviors
(Moderate Experience)
Manages trend analysis on inventory and resolves any problems affecting inventory performance.
Level 4 Behaviors
(Extensive Experience)
Reviews consolidated inventory management reports to define inventory requirements of the organization.
Level 5 Behaviors
(Mastery)
Establishes and refines the inventory management process to reduce costs and improve productivity.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
There are 3 hard skills for Operations Manager, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Manager, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Manager, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.
