Manages the daily activities of an organization's operations.
Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
Level 3 Behaviors
(Moderate Experience)
Manages existing processes to standardize and eliminate waste through value stream mapping and other lean techniques.
Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Explains the general scheduling principles within the manufacturing shop floor.
Level 2 Behaviors
(Light Experience)
Follows scheduled work orders while maintaining accurate documentation of work conducted.
Level 3 Behaviors
(Moderate Experience)
Performs routine maintenance according to work order to maintain reliable equipment operations.
Level 4 Behaviors
(Extensive Experience)
Prioritizes scheduled work orders to meet customer requirements.
Level 5 Behaviors
(Mastery)
Leads the design and implementation of activities related to scheduling work orders.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Gathers fundamental inventory data to support inventory management activities.
Level 2 Behaviors
(Light Experience)
Follows protocols in documenting daily deliveries, shipments, and suppliers' information.
Level 3 Behaviors
(Moderate Experience)
Implements relevant controls to ensure the efficacy of the overall inventory management process.
Level 4 Behaviors
(Extensive Experience)
Oversees inventory audits to optimize inventory control and make budget decisions.
Level 5 Behaviors
(Mastery)
Directs the overall inventory planning, scheduling, forecasting, and control operations.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
Level 3 Behaviors
(Moderate Experience)
Handles past performance review, business practices evaluation, and potential solutions research.
Level 4 Behaviors
(Extensive Experience)
Monitors a business performance system to manage all financial processes.
Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
There are 3 hard skills for Operations Manager, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Manager, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Manager, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.
