Skills & Competencies for Operations Supervisor

Operations Supervisor job profile

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JOB SUMMARY for Operations Supervisor

Supervises the daily activities of an operational unit.

JOB RESPONSIBILITIES for Operations Supervisor

Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.

Operations Supervisor SALARY RANGE

BASE 50%
$75,495
TOTAL 50%
$77,252
Job Level
M00
Job Code
FA06000512
Education/Degree
Bachelor's Degree
Reports To
Manager

Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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3 hard skills or competencies (industry competencies) for Operations Supervisor

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
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Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
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Level 3 Behaviors
(Moderate Experience)
Analyzes data to vision and transform current processes towards a new future state.
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Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
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Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
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2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
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Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
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Level 3 Behaviors
(Moderate Experience)
Communicates work order status with the team and adjusts scheduled maintenance activities if necessary.
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Level 4 Behaviors
(Extensive Experience)
Directs the team in planning and scheduling work orders to maintain efficient production flow.
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Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Describes the benefits of inventory management in the supply chain.
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Level 2 Behaviors
(Light Experience)
Assists in the receiving, checking in, and distributing of products for a specific production area.
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Level 3 Behaviors
(Moderate Experience)
Contributes to developing plans that streamline inventory management processes and purchasing efficiency.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the latest market trends and demands to set the organization's inventory requirements.
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Level 5 Behaviors
(Mastery)
Designs performance measures and metrics to evaluate the efficacy of the existing inventory management process.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Supervisor

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
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Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
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Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
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Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

Summary of Operations Supervisor skills and competencies

There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

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