Supervises the daily activities of an operational unit.
Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Describes Value Stream Mapping (VSM) purpose and benefits in a manufacturing environment.
Level 2 Behaviors
(Light Experience)
Identifies and minimizes critical bottlenecks within existing production for increased process efficiency.
Level 3 Behaviors
(Moderate Experience)
Investigates collected data on manpower, machines, and products to determine waste.
Level 4 Behaviors
(Extensive Experience)
Monitors all activities in value stream mapping to identify key opportunities for performance improvement.
Level 5 Behaviors
(Mastery)
Develops solutions to minimize waste and pain points for increased productivity.
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and importance of work order scheduling.
Level 2 Behaviors
(Light Experience)
Collects finished work orders in regards to filing and production scheduling updates.
Level 3 Behaviors
(Moderate Experience)
Implements procedures, methods, and policies for scheduling work orders within the production line.
Level 4 Behaviors
(Extensive Experience)
Facilitates weekly meetings with the production team to determine and communicate work order priorities.
Level 5 Behaviors
(Mastery)
Champions the use of CMMS to efficiently plan, manage, and assign work orders.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Describes the benefits of inventory management in the supply chain.
Level 2 Behaviors
(Light Experience)
Assists in the receiving, checking in, and distributing of products for a specific production area.
Level 3 Behaviors
(Moderate Experience)
Contributes to developing plans that streamline inventory management processes and purchasing efficiency.
Level 4 Behaviors
(Extensive Experience)
Evaluates the latest market trends and demands to set the organization's inventory requirements.
Level 5 Behaviors
(Mastery)
Designs performance measures and metrics to evaluate the efficacy of the existing inventory management process.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.
