3 hard skills or competencies (industry competencies) for Operations Supervisor
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
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Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
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Level 3 Behaviors
(Moderate Experience)
Participates regularly in Value Stream Mapping activities to identify and eliminate process redundancy.
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Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
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Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
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Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
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Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
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Level 3 Behaviors
(Moderate Experience)
Communicates work order status with the team and adjusts scheduled maintenance activities if necessary.
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Level 4 Behaviors
(Extensive Experience)
Directs the team in planning and scheduling work orders to maintain efficient production flow.
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Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
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4 general skills or competencies (Job family competencies) for Operations Supervisor
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
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Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
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Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with executives to establish objectives for the expansion of business relationships.
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Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
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Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of benchmarking in inventory management.
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Level 2 Behaviors
(Light Experience)
Enters information on stocks and products flow into the inventory management software.
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Level 3 Behaviors
(Moderate Experience)
Determines and implements the appropriate inventory management techniques to be used in stock planning.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training on the emerging inventory management best practices and guidelines.
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Level 5 Behaviors
(Mastery)
Develops an inventory tracking system to optimize inventory control procedures.
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16 soft skills or competencies (core competencies) for Operations Supervisor
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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Summary of Operations Supervisor skills and competencies
There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.