Greets visitors and maintains visitor logs.
Completes security procedures such as issuing badges or visitor passes. Performs administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects or route phone calls.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Receptionist I skill and competencie below to view definitions.
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of scheduling the tasks in your organization's calendar.
Level 2 Behaviors
(Light Experience)
Selects the appropriate calendaring software to create and send meeting appointments.
Level 3 Behaviors
(Moderate Experience)
Utilizes the calendaring applications to ensure documents are executed, distributed, and renewed.
Level 4 Behaviors
(Extensive Experience)
Reviews the calendar for accuracy, absence of double bookings, and proper rescheduling of meetings.
Level 5 Behaviors
(Mastery)
Strengthens the effectiveness and applicability of the existing calendar systems and tools.
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Lists the caller's name, phone number, and geographic location for call documentation.
Level 2 Behaviors
(Light Experience)
Selects the appropriate business phone systems in screening and handling calls.
Level 3 Behaviors
(Moderate Experience)
Upgrades the overall business multi-line telephone systems of the organization.
Level 4 Behaviors
(Extensive Experience)
Sets processes in performing caller identification, call routing, remote call forwarding, and call blocking.
Level 5 Behaviors
(Mastery)
Reduces call abandonment rate and spam calls by updating call screening tools.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names key partners and competitors of our business.
Level 2 Behaviors
(Light Experience)
Records and reports critical issues of the team, department, and our business.
Level 3 Behaviors
(Moderate Experience)
Uses formal procedures and structures for getting things done within our organization.
Level 4 Behaviors
(Extensive Experience)
Trains others on various departments and business units' processes, responsibilities, and operations.
Level 5 Behaviors
(Mastery)
Refines our organizational structure to reflect the latest industry trends.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
There are 0 hard skills for Receptionist I.
11 general skills for Receptionist I, Calendaring, Call Screening, Computer Literacy, etc.
10 soft skills for Receptionist I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Receptionist I, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be proficient in Confidentiality.
