Develops, prepares, and maintains functional, configuration, and user interface documentation for computer software and hardware products.
Produces foundational manuals, release notes, user documentation, and online instructional content. Documents enhancements or changes to a product or process using a standardized style and structure. Researches, reviews, and collects all related technical information to be reflected in the documentation. Uses a variety of editing, content management, diagramming, screen capture, and other documentation tools.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each System Documentation Specialist II skill and competencie below to view definitions.
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of document management systems.
Level 2 Behaviors
(Light Experience)
Conducts basic document management tasks in your organization's computer systems.
Level 3 Behaviors
(Moderate Experience)
Prepares electronic documents in adherence to formats and structures to ensure an organized document system.
Level 4 Behaviors
(Extensive Experience)
Oversees the overall process of document handling according to document management policies.
Level 5 Behaviors
(Mastery)
Establishes organizational structure for document management to achieve deliverables.
Skill definition-Reviewing and examining text to make the content error-free and communicate the correct message to the target audience.
Level 1 Behaviors
(General Familiarity)
Explains the differences between proofreading and editing.
Level 2 Behaviors
(Light Experience)
Conducts proofreading and correcting any identified errors to ensure accuracy.
Level 3 Behaviors
(Moderate Experience)
Handles quality proofreading to ensure the final product meets the department's quality standards.
Level 4 Behaviors
(Extensive Experience)
Interprets complex documents or reports to ensure completeness and adherence to established formats.
Level 5 Behaviors
(Mastery)
Creates proofreading content with an emphasis on business writing to articulate client value.
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Explains the use of surveys and interviews in gathering the necessary information.
Level 2 Behaviors
(Light Experience)
Conducts basic research to identify current industry trends and best practices.
Level 3 Behaviors
(Moderate Experience)
Participates in various company events to gain information about current business operations.
Level 4 Behaviors
(Extensive Experience)
Provides training to others about new techniques and strategies for effective data collection.
Level 5 Behaviors
(Mastery)
Develops best practices and programs to improve data collection across our business.
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains the industry's essential products and services.
Level 2 Behaviors
(Light Experience)
Gathers market and customer needs to provide input for product and service solutions.
Level 3 Behaviors
(Moderate Experience)
Implements and troubleshoots the industry-specific technical tools and systems.
Level 4 Behaviors
(Extensive Experience)
Monitors the industry regulatory trends and changes to ensure compliance.
Level 5 Behaviors
(Mastery)
Leads the research and discussion on industry-specific issues and challenges.
There are 0 hard skills for System Documentation Specialist II.
5 general skills for System Documentation Specialist II, Document Management, Proofreading, Content Management, etc.
8 soft skills for System Documentation Specialist II, Gathering Information, Industry Knowledge, Attention to Detail, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a System Documentation Specialist II, he or she needs to be proficient in Gathering Information, be proficient in Industry Knowledge, and be proficient in Attention to Detail.
