Skills & Competencies for System Documentation Specialist II

System Documentation Specialist II job profile

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JOB SUMMARY for System Documentation Specialist II

Develops, prepares, and maintains functional, configuration, and user interface documentation for computer software and hardware products.

JOB RESPONSIBILITIES for System Documentation Specialist II

Produces foundational manuals, release notes, user documentation, and online instructional content. Documents enhancements or changes to a product or process using a standardized style and structure. Researches, reviews, and collects all related technical information to be reflected in the documentation. Uses a variety of editing, content management, diagramming, screen capture, and other documentation tools.

System Documentation Specialist II SALARY RANGE

BASE 50%
$78,809
TOTAL 50%
$81,511
Job Level
P02
Job Code
IT10000041
Education/Degree
Bachelor's Degree
Reports To
Supervisor

System Documentation Specialist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each System Documentation Specialist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for System Documentation Specialist II

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Lists commonly used software in document management for accurate record tracking and storage.
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Level 2 Behaviors
(Light Experience)
Supports the configuration of document management systems for a centralized repository.
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Level 3 Behaviors
(Moderate Experience)
Uses the document management system database to maximize document storage and review functions.
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Level 4 Behaviors
(Extensive Experience)
Recommends solutions to resolve document risks to prevent document losses and misfiling.
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Level 5 Behaviors
(Mastery)
Mentors relevant teams responsible for electronic and physical documents to drive efficiency in document management.
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2 Job Family Competencies – Proofreading
Proficiency Level -2
Skill definition-Reviewing and examining text to make the content error-free and communicate the correct message to the target audience.
Level 1 Behaviors
(General Familiarity)
Explains the differences between proofreading and editing.
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Level 2 Behaviors
(Light Experience)
Follows a checking list to perform proofreading for the content.
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Level 3 Behaviors
(Moderate Experience)
Performs proofreading to produce documents in a deadline-driven environment.
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Level 4 Behaviors
(Extensive Experience)
Oversees the proofreading process to improve the content's overall quality.
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Level 5 Behaviors
(Mastery)
Creates proofreading content with an emphasis on business writing to articulate client value.
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3 System Documentation Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - System Documentation Specialist II
Proficiency Level - 4
5 Competency for - System Documentation Specialist II
Proficiency Level - 5

8 soft skills or competencies (core competencies) for System Documentation Specialist II

1 Core Competencies – Gathering Information
Proficiency Level -2
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Establishes procedures for gathering information to anticipate future customer or business needs.
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2 Core Competencies – Industry Knowledge
Proficiency Level -2
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Lists the industry's key players and leading companies.
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Level 2 Behaviors
(Light Experience)
Gathers market and customer needs to provide input for product and service solutions.
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Level 3 Behaviors
(Moderate Experience)
Provides industry knowledge and expertise to maximize departmental efficiency and performance.
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Level 4 Behaviors
(Extensive Experience)
Monitors the industry regulatory trends and changes to ensure compliance.
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Level 5 Behaviors
(Mastery)
Leads the research and discussion on industry-specific issues and challenges.
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3 System Documentation Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - System Documentation Specialist II
Proficiency Level - 4
5 Competency for - System Documentation Specialist II
Proficiency Level - 5

Summary of System Documentation Specialist II skills and competencies

There are 0 hard skills for System Documentation Specialist II..
5 general skills for System Documentation Specialist II, Document Management, Proofreading, Content Management, etc.
8 soft skills for System Documentation Specialist II, Gathering Information, Industry Knowledge, Attention to Detail, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a System Documentation Specialist II, he or she needs to be proficient in Gathering Information, be proficient in Industry Knowledge, and be proficient in Attention to Detail.

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